Frequently Asked Questions
Can I leave my car with you?
You can park with us on favourable terms: in Arbon, Pratteln, Ruswil and Windisch (first day CHF 5, each additional day CHF 3), free of charge for VIP Travel-Club members. In Zurich: multi-storey car park with 300 spaces, preferential rate CHF 10 per day (max. CHF 100). VIP Travel-Club members pay CHF 5 per day (max. CHF 50)
Can I also pay for my booking with REKA cheques?
On package tours you can pay up to 50% of the package price, but a maximum of CHF 500 per person, with Reka cheques (excluding day trips).
How much should I tip the coach driver and tour guide?
A tip is a voluntary and kind gesture for service you were happy with. It is paid at your own discretion. As a guideline, CHF 5 to CHF 10 per day and person.
What should I do if I have left something on the coach?
If it is something extremely important, please call the on-call service. Otherwise, please contact us by telephone or e-mail on the next working day. You can collect the lost item from us, or we will send it to you by post for a handling fee.
Am I insured in the event of a coach accident?
If one of our coaches is involved in an accident, you are insured as a passenger by the vehicle’s liability insurance.
Are the coaches fitted with seat belts, and do I have to wear one?
Wearing a seat belt has been compulsory since 1 March 2006. All our coaches are fitted with seat belts.
Which credit cards can I use to pay?
You can pay by credit card for bookings made by telephone or online. We charge the usual industry fee of 1% of the order value. We accept the following cards: Mastercard, Visa and Postfinance.
Is my luggage insured against theft?
Luggage (suitcases, travel bags, etc.) is only insured against theft from the coach’s luggage hold. Items stolen from the passenger compartment (handbags, cameras, valuables, passports/documents, etc.) are not insured. We also cannot accept any liability outside the coach.
What is the booking fee for?
In line with the recommendation of the Swiss Travel Association, the booking office may charge a flat fee for advice and sales. Depending on the booking file, Car Rouge charges a booking fee of CHF 15 to 20 per person (max. CHF 40 per booking).
Where can I buy Car Rouge travel vouchers?
Travel vouchers can be obtained at any EUROBUS branch or requested online.
Can I have travel vouchers extended?
As a rule, we do not extend travel vouchers, as they are valid for two years. However, please ask our sales staff.
Why may I not smoke on board?
Our coaches are non-smoking. Smokers are, however, equally welcome. We schedule plenty of breaks for a cigarette.
May I bring pets such as dogs and cats on board?
No, pets are not allowed on board Car Rouge coaches for reasons of hygiene.
On what terms can I take a small child or baby?
Children up to 2 years travel free on their own seat on the coach. Any costs incurred at the hotel must be settled directly there.
What exactly does minimum package mean?
This is a coach journey only, without hotel accommodation.
How safe is my personal data with Car Rouge?
Safe. Customer addresses are our most valuable asset. We do not pass this data on to third parties under any circumstances. We guarantee it.
Can I make a personal contribution to tackling climate change with Car Rouge?
Yes, with Car Rouge you have the option of offsetting the CO2 emissions of your circular or group tour. Your offset contribution is used via the non-profit foundation myclimate (www.myclimate. org) for various climate protection projects. On our website you will find the corresponding offset contribution for every circular tour. For group tours, please ask your contact person directly.
Is the money I have paid for my Car Rouge tour secure?
Car Rouge is a member of the Swiss Travel Industry Guarantee Fund. The amounts you have paid for your bookings are therefore guaranteed to be secure.
Can I change euros with the coach driver and tour guide?
As a rule, no. In emergencies, however, it is possible.
Can I reserve a particular seat on the coach when I book?
Yes, when booking by telephone you can state a seat preference. If it is available, it will be confirmed. When booking online, you can view the seating plan and book your preferred seat directly. For our brochure tours (except seaside holidays, Christmas tours and Tyrol winter) the seat number is sent to you with the confirmation.
Can I take animals on board?
For reasons of hygiene, unfortunately animals cannot be transported.
Do I have to pay a supplement with Car Rouge to sit at the front of the coach?
Seats on the coach are allocated in order of registration. On circular tours, seats in the first four rows can be reserved for a supplement.
Row 1: CHF 8.
Row 2: CHF 6.
Row 3: CHF 4.
Row 4: CHF 3 per seat and day.
What do I do if I miss the coach at the start of the tour?
Our telephones are staffed 24 hours a day. Please find the telephone number in your travel documents. Call us and you will be helped. In addition, staff are on site at our departure terminals in Zurich, Windisch and Ruswil to inform you in person about any delays.
What do I need to do if I travel in a wheelchair or require another special service?
Please tell our sales staff what you need; they will be happy to inform you about all the options.
What can I do to avoid getting a seat over the wheel?
Modern coaches have electronically controlled air suspension, which guarantees that all seats offer exactly the same good ride comfort.
Where can I order the Car Rouge travel brochures?
You can request our brochures free of charge during office opening hours or order them online via the following link: Order brochures
Where are the boarding points for a Car Rouge tour in Switzerland?
Our main boarding points are Aarau, Arbon, Basel, Bern, Biel, Lucerne, Olten, Pratteln, Ruswil, St. Gallen, Windisch, Winterthur and Zurich. In Windisch, Zurich, Arbon and Ruswil, EUROBUS departure terminals with modern infrastructure are at your disposal. We offer outdoor parking in Arbon, Pratteln, Ruswil and Windisch. You can park your car in a multi-storey car park in Zurich and Windisch. All parking spaces can be booked for a fee in advance or on site. Members of the VIP Travel-Club park free of charge everywhere (except Zurich, where you receive a 50% discount). Directions to each individual boarding point are sent to you automatically with the booking confirmation.
Do all advertised tours go ahead?
In principle we run all tours, unless the minimum number of participants specified in our travel conditions is not reached.
How many breaks are there on an overnight journey to the seaside holiday destinations?
As a rule, one dinner stop in Switzerland and two additional stops are planned. The number and length of breaks are observed by the drivers in accordance with the ARV regulations.
Are drinks and refreshments available on board?
All our coaches are equipped with a refrigerator and a coffee machine. Chilled drinks as well as coffee and tea are always available. On overnight journeys, snacks and light meals are also offered.
Is there always a hostess on board?
On overnight journeys there is always a hostess on board who looks after the passengers’ refreshments. We also always use 2 drivers per coach on all our overnight journeys.
How much luggage may I take on board?
We gladly carry one piece of luggage per person. One item of hand luggage may also be taken on board.
Do I need a boarding card for seaside holiday transfers?
We do not require a boarding card, but we recommend that you bring the booking confirmation you received from us. Can I take my sports equipment (bicycle/surfboard etc.)? In principle, we do not transport sports equipment on package tours. However, please speak to our sales staff when making your reservation.
From how many people do we receive a group discount?
If the invoice can be issued to 1 person, we offer the following group discounts from 10 people:
CHF 20 up to a package price of CHF 500
CHF 30 from a package price of CHF 501
CHF 50 from a package price of CHF 1001
CHF 80 from a package price of CHF 2001
Child discount: children aged 2 - 16 receive a 20% discount on the entire package.
Do children under 4 years need a child seat?
Under the Road Traffic Regulations, Art. 3a para. 4 VRV, no child restraint systems (child seats, shells) are required in coaches for children aged 4 and over. If you are travelling with children younger than 4, you must bring suitable child seats with you. EUROBUS cannot provide any child seats. Please note that coaches are fitted with lap belts. Child seats that would have to be secured with three-point belts cannot be fitted in coaches.
Can I enjoy the circular tour to the full even if I have hearing difficulties?
Yes, as the first Swiss tour operator, EUROBUS has introduced the new Quietvox audio system on numerous circular tours. The wireless audio set enables guided city walks and museum visits in the highest sound quality. People with hearing aids can receive the live commentary directly through their hearing aid. The coach driver also shares important information on board via a microphone.
What benefits do I enjoy as a loyal customer?
With every booking with EUROBUS, Car Rouge or Rivage River Cruises, you can collect loyalty points. Per booking and person, you receive loyalty points depending on the package price. On your next tour you can send these to your booking office, and they will be deducted from the new invoice.
What exactly is the VIP Travel-Club?
The VIP Travel-Club is the comprehensive bonus and loyalty programme of EUROBUS, Car Rouge and Rivage River Cruises. As a club member, you benefit for an annual fee of CHF 100.
Can I leave my car with you?
You can park with us on favourable terms: in Arbon, Pratteln, Ruswil and Windisch (first day CHF 5, each additional day CHF 3), free of charge for VIP Travel-Club members. In Zurich: multi-storey car park with 300 spaces, preferential rate CHF 10 per day (max. CHF 100). VIP Travel-Club members pay CHF 5 per day (max. CHF 50)
Can I also pay for my booking with REKA cheques?
On package tours you can pay up to 50% of the package price, but a maximum of CHF 500 per person, with Reka cheques (excluding day trips).
How much should I tip the coach driver and tour guide?
A tip is a voluntary and kind gesture for service you were happy with. It is paid at your own discretion. As a guideline, CHF 5 to CHF 10 per day and person.
What should I do if I have left something on the coach?
If it is something extremely important, please call the on-call service. Otherwise, please contact us by telephone or e-mail on the next working day. You can collect the lost item from us, or we will send it to you by post for a handling fee.
Am I insured in the event of a coach accident?
If one of our coaches is involved in an accident, you are insured as a passenger by the vehicle’s liability insurance.
Are the coaches fitted with seat belts, and do I have to wear one?
Wearing a seat belt has been compulsory since 1 March 2006. All our coaches are fitted with seat belts.
Which credit cards can I use to pay?
You can pay by credit card for bookings made by telephone or online. We charge the usual industry fee of 1% of the order value. We accept the following cards: Mastercard, Visa and Postfinance.
Is my luggage insured against theft?
Luggage (suitcases, travel bags, etc.) is only insured against theft from the coach’s luggage hold. Items stolen from the passenger compartment (handbags, cameras, valuables, passports/documents, etc.) are not insured. We also cannot accept any liability outside the coach.
What is the booking fee for?
In line with the recommendation of the Swiss Travel Association, the booking office may charge a flat fee for advice and sales. Depending on the booking file, Car Rouge charges a booking fee of CHF 15 to 20 per person (max. CHF 40 per booking).
Where can I buy Car Rouge travel vouchers?
Travel vouchers can be obtained at any EUROBUS branch or requested online.
Can I have travel vouchers extended?
As a rule, we do not extend travel vouchers, as they are valid for two years. However, please ask our sales staff.
Why may I not smoke on board?
Our coaches are non-smoking. Smokers are, however, equally welcome. We schedule plenty of breaks for a cigarette.
May I bring pets such as dogs and cats on board?
No, pets are not allowed on board Car Rouge coaches for reasons of hygiene.
On what terms can I take a small child or baby?
Children up to 2 years travel free on their own seat on the coach. Any costs incurred at the hotel must be settled directly there.
What exactly does minimum package mean?
This is a coach journey only, without hotel accommodation.
How safe is my personal data with Car Rouge?
Safe. Customer addresses are our most valuable asset. We do not pass this data on to third parties under any circumstances. We guarantee it.
Can I make a personal contribution to tackling climate change with Car Rouge?
Yes, with Car Rouge you have the option of offsetting the CO2 emissions of your circular or group tour. Your offset contribution is used via the non-profit foundation myclimate (www.myclimate. org) for various climate protection projects. On our website you will find the corresponding offset contribution for every circular tour. For group tours, please ask your contact person directly.
Is the money I have paid for my Car Rouge tour secure?
Car Rouge is a member of the Swiss Travel Industry Guarantee Fund. The amounts you have paid for your bookings are therefore guaranteed to be secure.
Can I change euros with the coach driver and tour guide?
As a rule, no. In emergencies, however, it is possible.
Can I reserve a particular seat on the coach when I book?
Yes, when booking by telephone you can state a seat preference. If it is available, it will be confirmed. When booking online, you can view the seating plan and book your preferred seat directly. For our brochure tours (except seaside holidays, Christmas tours and Tyrol winter) the seat number is sent to you with the confirmation.
Can I take animals on board?
For reasons of hygiene, unfortunately animals cannot be transported.
Do I have to pay a supplement with Car Rouge to sit at the front of the coach?
Seats on the coach are allocated in order of registration. On circular tours, seats in the first four rows can be reserved for a supplement.
Row 1: CHF 8.
Row 2: CHF 6.
Row 3: CHF 4.
Row 4: CHF 3 per seat and day.
What do I do if I miss the coach at the start of the tour?
Our telephones are staffed 24 hours a day. Please find the telephone number in your travel documents. Call us and you will be helped. In addition, staff are on site at our departure terminals in Zurich, Windisch and Ruswil to inform you in person about any delays.
What do I need to do if I travel in a wheelchair or require another special service?
Please tell our sales staff what you need; they will be happy to inform you about all the options.
What can I do to avoid getting a seat over the wheel?
Modern coaches have electronically controlled air suspension, which guarantees that all seats offer exactly the same good ride comfort.
Where can I order the Car Rouge travel brochures?
You can request our brochures free of charge during office opening hours or order them online via the following link: Order brochures
Where are the boarding points for a Car Rouge tour in Switzerland?
Our main boarding points are Aarau, Arbon, Basel, Bern, Biel, Lucerne, Olten, Pratteln, Ruswil, St. Gallen, Windisch, Winterthur and Zurich. In Windisch, Zurich, Arbon and Ruswil, EUROBUS departure terminals with modern infrastructure are at your disposal. We offer outdoor parking in Arbon, Pratteln, Ruswil and Windisch. You can park your car in a multi-storey car park in Zurich and Windisch. All parking spaces can be booked for a fee in advance or on site. Members of the VIP Travel-Club park free of charge everywhere (except Zurich, where you receive a 50% discount). Directions to each individual boarding point are sent to you automatically with the booking confirmation.
Do all advertised tours go ahead?
In principle we run all tours, unless the minimum number of participants specified in our travel conditions is not reached.
How many breaks are there on an overnight journey to the seaside holiday destinations?
As a rule, one dinner stop in Switzerland and two additional stops are planned. The number and length of breaks are observed by the drivers in accordance with the ARV regulations.
Are drinks and refreshments available on board?
All our coaches are equipped with a refrigerator and a coffee machine. Chilled drinks as well as coffee and tea are always available. On overnight journeys, snacks and light meals are also offered.
Is there always a hostess on board?
On overnight journeys there is always a hostess on board who looks after the passengers’ refreshments. We also always use 2 drivers per coach on all our overnight journeys.
How much luggage may I take on board?
We gladly carry one piece of luggage per person. One item of hand luggage may also be taken on board.
Do I need a boarding card for seaside holiday transfers?
We do not require a boarding card, but we recommend that you bring the booking confirmation you received from us. Can I take my sports equipment (bicycle/surfboard etc.)? In principle, we do not transport sports equipment on package tours. However, please speak to our sales staff when making your reservation.
From how many people do we receive a group discount?
If the invoice can be issued to 1 person, we offer the following group discounts from 10 people:
CHF 20 up to a package price of CHF 500
CHF 30 from a package price of CHF 501
CHF 50 from a package price of CHF 1001
CHF 80 from a package price of CHF 2001
Child discount: children aged 2 - 16 receive a 20% discount on the entire package.
Do children under 4 years need a child seat?
Under the Road Traffic Regulations, Art. 3a para. 4 VRV, no child restraint systems (child seats, shells) are required in coaches for children aged 4 and over. If you are travelling with children younger than 4, you must bring suitable child seats with you. EUROBUS cannot provide any child seats. Please note that coaches are fitted with lap belts. Child seats that would have to be secured with three-point belts cannot be fitted in coaches.
Can I enjoy the circular tour to the full even if I have hearing difficulties?
Yes, as the first Swiss tour operator, EUROBUS has introduced the new Quietvox audio system on numerous circular tours. The wireless audio set enables guided city walks and museum visits in the highest sound quality. People with hearing aids can receive the live commentary directly through their hearing aid. The coach driver also shares important information on board via a microphone.
What benefits do I enjoy as a loyal customer?
With every booking with EUROBUS, Car Rouge or Rivage River Cruises, you can collect loyalty points. Per booking and person, you receive loyalty points depending on the package price. On your next tour you can send these to your booking office, and they will be deducted from the new invoice.
What exactly is the VIP Travel-Club?
The VIP Travel-Club is the comprehensive bonus and loyalty programme of EUROBUS, Car Rouge and Rivage River Cruises. As a club member, you benefit for an annual fee of CHF 100.